Refunds and Returns
We specialize in Custom Made products. All our window are made for each order. For this reason we are unable to offer refunds once an order goes into production.
Orders that are cancelled prior to production will receive a full refund minus a 5% processing fee. This fee covers expenses paid to the credit card processing company along with costs incurred by us administering your order.
If you have questions, please contact us prior to placing an order.
Return Policy
Once an order goes into production it cannot be cancelled. Our windows are custom made for each order.
Orders that are cancelled prior to production will receive a full refund minus a 5% processing fee. This fee covers expenses paid to the credit card processing company along with costs incurred by us administering your order.
Your order cannot be cancelled once it goes into production. Orders generally go into production within 48 hours of ordering.
Contact us within 24 Hours of placing an order and we will be able to make adjustments to the size. Once the order goes into production it may be possible to change the size but we can't guarantee.
If your order arrives damaged we will work with you to resolve. We will ask you to send us photos of the packaging and determine the best solution including replacing parts or the entire window if necessary.
No, we do not allow returns since these are custom made products. By placing an order you agreeing to our no returns policy.
Lead-Time is 4-8 weeks.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.