The warranty for our products is provided through the manufacturer, a renown organization with decades of experience. Warranty registration information will be provided at time of purchase.

The details of the warranty are as follows:

WINDOW FRAME - LIFETIME

The rigid vinyl in the window or patio door is warranted against chipping, cracking, peeling, pitting, or blistering, for as long as you own and live in the Home in which the product was originally installed.

INTERIOR PAINT/STAIN FINISH - 10 YEAR 

The factory-applied paint or stain finish on the interior wood components against flaking, checking, blistering or peeling and defects in material and workmanship for a period of ten (10) years from date of installation. Damage to the paint or stain finish caused by condensation and normal wear are not covered.

HARDWARE - LIFETIME 

The moving parts, such as balances on double-hung windows and locking mechanisms in all units, for as long as the original purchaser owns and lives in the Home in which the product was originally installed, if those parts are not free from defects in material and workmanship under conditions of normal use and wear.

INSULATED GLASS UTILIZING INTERCEPT® SPACER - 20 YEAR

The insulated glass units utilizing Intercept spacer in its vinyl windows or patio doors against defects resulting in material obstruction of vision as the result of film formation between the interior glass surfaces caused by failure of the air-tight seal, for a period of twenty (20) years from date of installation. Small spots, marks, lint, and scratches not exceeding applicable glass manufacturing specifications imposed by Federal Specification 1036-90 will not constitute defects under this warranty.

SCREENS - LIFETIME

HopperWindows.com will replace under conditions of normal use, for as long as the original purchaser owns and lives in the Home in which the product was originally installed, the fiberglass, aluminum or SeeVue stainless steel screening if it is not free from rotting, staining, or rusting.

EXCLUSIONS

Glass Breakage

Natural Weathering or Fading of Surfaces,

Torn Screening

Non-factory Applied Finishes (e.g. customer applied tints, films or paint finishes), damages resulting from customer applied tints, films or paint finishes,

Damages from the Following:

Improper installation, abuse, negligence, abnormal or unreasonable use (including failure to provide reasonable and necessary maintenance), damage resulting from fire or lightning, windstorms, earthquakes, wind-borne objects, strain applied to the unit by movement of the building, inadequate provision for expansion or contraction of framing members, installation in ships or vehicles, installation outside the Continental United States, seal failure, if the seal has been subject to immersion in water, acts of God, or other causes beyond the control of the manufacturer.com except as expressly warranted, whether similar or dissimilar to the foregoing. Condensation on units may occur as the natural result of humidity within the house or building area. This natural result may come from changes in interior or exterior temperatures and does not indicate a defect in the unit.

This warranty does not cover condensation, nor frost or freezing from condensation on the unit. On some installations, caulking is used to seal the frames or trim packages against water or air penetration.

Caulking is not considered a part of the window or door, and therefore, is not covered under this Warranty. Caulking is normally considered a maintenance responsibility of the purchaser.

 

The procedure for obtaining performance of the obligations of this warranty is as follows:

if you believe your unit to be defective, contact HopperWindows.com with photos and detailed description of the issue. The manufacturer at its exclusive option will repair, provide a new product or part of a product after having determined that it does not conform to the limited warranties contained herein. The manufacturer reserves the right to discontinue or make changes in any of its products. If the products covered by this warranty are not available, the manufacturer shall have the right to substitute a product that is of equal quality or value. The manufacturer will ship the replacement product or part and the purchaser must pay for any and all labor necessary to install such product or part and for the transportation from the nearest authorized dealer to his/her residence. Any claim must be accompanied by a copy of the Warranty certificate and a copy of the contract evidencing purchase of the products.

HopperWindows.com SHALL NOT BE LIABLE TO PURCHASER FOR CONSEQUENTIAL DAMAGES, SUCH AS, BUT NOT LIMITED TO, DAMAGES OR LOSS TO OTHER PROPERTY OR EQUIPMENT, LOSS OF USE, OR CLAIMS OF SERVICE INTERRUPTION, FOR BREACH OF ANY WRITTEN OR IMPLIED WARRANTIES ON ITS PRODUCT. PURCHASER’S EXCLUSIVE REMEDY SHALL BE THE REPLACEMENT OF DEFECTIVE FINISH, COMPONENTS, OR PARTS, ALL AS PROVIDED HEREIN. IN ANY EVENT, THE LIABILITY OF HopperWindows.com WITH RESPECT TO ANY CONTRACT, OR ANYTHING DONE IN CONNECTION THEREWITH SUCH AS THE PERFORMANCE OR BREACH THEREOF OR FROM THE MANUFACTURE, SALE, DELIVERY, RESALE, INSTALLATION OR TECHNICAL DIRECTION OF INSTALLATION, REPAIR OR USE OF ANY WINDOW, PATIO DOOR, COMPONENT OR PART COVERED BY OR FURNISHED UNDER THIS CONTRACT WHETHER IN CONTRACT, IN TORT, UNDER ANY WARRANTY, OR OTHERWISE, SHALL NOT, EXCEPT AS EXPRESSLY PROVIDED HEREIN, EXCEED THE PRICE OF THE WINDOW, PATIO DOOR, PART OR COMPONENT ON WHICH SUCH LIABILITY IS BASED. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to purchaser. THIS WRITING CONTAINS THE ENTIRE AGREEMENT BETWEEN HOPPERWINOWS.com AND PURCHASER. DEALERS, CONTRACTORS, APPLICATORS, OR DISTRIBUTORS OF HOPPERWINOWS.com PRODUCTS HAVE NO AUTHORITY TO GIVE WARRANTIES ON HOPPERWINOWS.com BEHALF, THAT ARE DIFFERENT FROM OR EXCEED THOSE LISTED HEREIN. PURCHASER SHOULD THEREFORE EXAMINE THIS LIMITED WARRANTY CAREFULLY. ALL WARRANTIES, WHETHER EXPRESSED OR IMPLIED, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE ARE LIMITED TO THE TERMS HEREOF. Some states do not allow limitations on how long an implied warranty lasts; so the above limitations may not apply to purchaser. This Lifetime Limited Warranty extends only to the windows and/or patio doors which were originally installed in your Home or other structure as recorded on the warranty registration and shall not be valid or enforceable if you cannot prove that the windows and/or patio doors were so installed.

Important Note: Failure to fill out the online warranty registration form will not affect your rights under the warranty if you can show the date of purchase and the location the windows and/or patio doors were installed in a reasonable way. (Your receipt of purchase and the receipt from the contractor who made the installation in your Home showing the address is one such way. Please keep them in a safe place.) This warranty gives purchaser specific legal rights and he or she may also have other rights which vary from

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